Q.
Can you submit electronic claims to all insurance companies?
Most commercial insurance companies, as well as Medicare and
BC/BS, accept electronic claims. However, there are still some
companies that are not set up to receive electronic submissions.
In these cases the claim will be "dropped to paper" to
the clearinghouse and sent to the insurance company. We can
also send claims directly from our office on HCFA 1500 forms.
Q.
Do you send statements to patients?
Yes. We can send patient statements after primary and
secondary insurance payments have been made. We will also
follow up with patients on outstanding balances with friendly
reminder notes.
Q.
How are claims and patient information sent to your office?
In most cases new patient information and claims can be faxed to
our office on a daily basis. For clients out of the area we
provide an 800 number. The client may prefer to send claims
via regular mail, or overnight, on a regular schedule. For
clients in our area we will be happy to pick the information up at
your office.
Q.
Can you handle clients anywhere in the country?
Yes. Since most transactions occur over the fax, computer,
and mail, the client can be anywhere in the country.
Regardless of where your office is, a Peak Healthcare Solutions
representative will schedule periodic meetings to discuss any
issue you feel is important.
Q.
Where are reimbursements sent?
All reimbursements are sent to the client's office. The
client will then send us a copy of the EOB so that we can post
payments and follow up on denied/rejected claims.
Q.
What reports do you provide?
We will provide regular monthly reports including Accounts
Receivable, Aging, Practice Analysis, and Patient Detail. We
can also provide many other reports depending on your specific
needs. For example, we can provide reports that track
managed care contracts or the activity of individual providers.
We also convert data to several other database programs, giving us
the ability to truly customize reports to the client's needs.
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